1. Parties and Provider Information
Provider / Hotel: Kozbeyli Konağı Stone Hotel & Restaurant. Address: Kozbeyli Village, No:188, Foça / Izmir. Phone: +90 532 234 26 86 and +90 232 826 11 12. Email: info@kozbeylikonagi.com. Website: www.kozbeylikonagi.com.
Republic of Türkiye Ministry of Culture and Tourism licence number: 2025-35-1824.
Buyer / Guest: the person or legal entity submitting a reservation request or completing a confirmed reservation through the website, telephone, WhatsApp, email or approved reservation channels.
Mandatory invoice, trade title and tax details are shown on the reservation confirmation, payment document or invoice where applicable. This English page does not publish unverified company registry or tax information.
2. Subject
This agreement concerns electronically requested or sold accommodation, restaurant, wedding, engagement, event and organization services, and the rights and obligations of the parties under applicable Turkish consumer legislation.
Commercially binding terms are finalized in the written reservation confirmation, signed offer or organization form according to date, room type, guest count, package, payment type and booking channel.
3. Pre-information and Durable Medium
Before a payment obligation is created, the guest is informed in a clear and readable way about the main service characteristics, stay or event date, guest count, room or package selection, total price, taxes, additional costs where applicable, payment terms, cancellation and refund terms, and provider contact details.
Reservation confirmation is shared through the HMS booking screen, email, SMS, WhatsApp or another written channel that can function as a durable medium.
- Any special request, discount, complimentary service, room upgrade or transfer promise is valid only if it appears in the written confirmation.
- Wedding, engagement, private dining and event services do not have a fixed public price; a written offer or organization information form is prepared according to scope, date, menu, guest count, equipment and operational needs.
4. Reservation, Price and Payment
The reservation process is completed according to written confirmation shared with the guest.
- A reservation may require full payment or a deposit, depending on the confirmed offer and booking channel.
- Room rates include breakfast unless otherwise stated in the confirmed offer.
- This website does not store card details; secure payment is handled by the authorized payment infrastructure when enabled.
- For bank transfer payments, the reservation becomes final only after the hotel confirms receipt in writing.
- A cash or card pre-authorization deposit may be requested at check-in for extra restaurant, minibar, beverage or guest-caused damage expenses. Unused deposits are released according to hotel and bank processing rules.
- Stays that include 1 January are subject to a mandatory New Year's gala dinner (set menu) charge. This charge is not included in the room rate; the amount is set seasonally and shared in writing during reservation confirmation.
5. Cancellation, Refund and Right of Withdrawal
For cancellations or change requests made 72 hours or less before the stay date, no refund is issued and the full accommodation amount is charged.
Requests made earlier than 72 hours before the stay date are evaluated according to the selected rate, payment type and booking channel. Current conditions are shared in writing before confirmation.
No-show and early departure cases are charged in full.
Hotel reservations, restaurant services, weddings, engagements, events and leisure services for a specific date or period may fall under statutory exceptions to the general 14-day right of withdrawal. Cancellation, date change and refund handling therefore follows the written reservation confirmation or offer terms.
6. General Stay Terms
Guests are required to present official identity documentation at check-in. Pet acceptance, smoking rules and property standards are explained in the guest guide and written confirmations.
Reception is not open 24/7; it is staffed between 08:30 and 22:00. Late arrival (after 22:00), pet acceptance, parking guidance and accessibility needs should be confirmed in writing before booking.
7. Disputes and Requests
Guests may first send reservation, payment, cancellation, refund or stay-service requests to info@kozbeylikonagi.com or the hotel's official contact channels.
Consumer Arbitration Committees and Consumer Courts are competent within the monetary limits and procedural rules applicable for the relevant year. Statutory application rights are reserved.
8. Legal Approval
This English text is an informational convenience translation. The official Turkish text, signed offer, organization information form, reservation confirmation and invoice/payment documents should be evaluated together.
Final commercial implementation and legal validity should be kept current with business and legal counsel approval.