1. Parties
Seller: Kozbeyli Konağı Boutique Hotel. Buyer: the guest or website user making a reservation request through the website or approved reservation channels.
2. Subject
This agreement concerns accommodation reservation services sold or requested electronically and the rights and obligations of the parties under applicable Turkish consumer legislation.
3. Reservation and Payment
The reservation process is completed according to written confirmation shared with the guest.
- A reservation may require full payment or a deposit, depending on the confirmed offer and booking channel.
- Room rates include breakfast unless otherwise stated in the confirmed offer.
- This website does not store card details; secure payment is handled by the authorized payment infrastructure when enabled.
4. Cancellation and Refund Terms
Cancellation, change and refund terms may vary by booking channel, selected offer, payment type, period and stay dates. Current terms are shared in writing before the reservation is confirmed.
5. General Terms
Guests are required to present official identity documentation at check-in. Pet acceptance, smoking rules and property standards are explained in the guest guide and written confirmations.